FG Troubleshooting

Issue: ActiveSync 4.1 (included on the Getting Started CD for the VX6700) shows a red exclamation after synchronizing with your VX6700 and doesn’t synchronize contacts.

Upgrade to ActiveSync 4.5. It’s free and can be downloaded from the ActiveSync 4.5 page on Microsoft’s Windows Mobile site. If you install the software while your phone is connected, you’ll need to turn your phone off and on to sync. It should automatically start syncing when you turn the phone back on.

After installing ActiveSync 4.5, I received a notification that I needed to set Outlook as the default mail client. I didn’t, and It seems to work fine without doing so.

Note: I didn’t actually sync any e-mails, as I didn’t have any in either Outlook Mobile or Outlook 2002.

Issue: You receive the following error when attempting to launch File >> Import…>> EPSON Perfection 4180..

“Could not complete the Import command because of a problem with the acquisition module interface.”

This problem seemed to occur after I attempted to fire the Import.. command from Photoshop when the scanner wasn’t on. Neither rebooting the computer nor rebooting the scanner fixed the problem.

Solved by running the scanner in stand alone mode using Scan and Save. This switched the scanner interface to Full Auto. It then worked and I was able to reset to professional mode. Also added additional drive to scratch disks while trying to resolve this issue.