FG Troubleshooting

Let’s say you have a dynamic text field in Flash CS3 Professional in which you’ve embedded the fonts (via the Embed… button on the properties panel). The font style is normal. If you wish to format text applied to the .htmlText property with HTML formating tags (<b>, <i>), you’ll need to also make sure you have additional text fields set to those font styles somewhere on the stage. They can be in an area outside the visible area of the stage. If Flash does not have these additional styles, it will drop that text (or may render it as normal style).

Example:

What you have

What you get

Here’s what you need

And here’s what you’ll get

embedded_font_styles_example.zip

Issue: Firefox and IE display a blank page when trying to access an IIS 5.1 server from another computer on the LAN.

This turned out to be caused by Windows Firewall on the IIS computer. I turned that off and everything ran fine. It would probably be better to specify something in Windows Firewall to allow my other computers to access IIS than to turn it off completely.

I’m moving the items from the Troubleshooting page over to the blog format. Hope to expand on it, and perhaps add more types of information.

I post-dated entries from the old page, giving them the date of the last update on that page.

Excuse the design mess. I’m learning how to customizing different skins.

-Kevin

Issue: The cursor does not respond to pen touch or button clicks. The tablet indicator light switches to green when pen touches tablet or buttons are clicked. You receive an error stating “A supported tablet was not found on the system” when attempting to launch the Wacom tablet software.

Unplug the unit, wait a few seconds, then plug back in.

Or, uninstall your current driver and install version 4.78. According some Wacom forums on related topics, 4.78 is the driver to use for a serial Intuos tablet on Windows XP. You can find a list of older Wacom drivers on the Wacom-Europe site. I haven’t found it on the U.S. site.

Issue: ActiveSync 4.1 (included on the Getting Started CD for the VX6700) shows a red exclamation after synchronizing with your VX6700 and doesn’t synchronize contacts.

Upgrade to ActiveSync 4.5. It’s free and can be downloaded from the ActiveSync 4.5 page on Microsoft’s Windows Mobile site. If you install the software while your phone is connected, you’ll need to turn your phone off and on to sync. It should automatically start syncing when you turn the phone back on.

After installing ActiveSync 4.5, I received a notification that I needed to set Outlook as the default mail client. I didn’t, and It seems to work fine without doing so.

Note: I didn’t actually sync any e-mails, as I didn’t have any in either Outlook Mobile or Outlook 2002.

Issue: You receive the following error when you open a Premiere 6.5 project file (.ppj) in Premiere Pro 2.0:

“Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.”

This is most likely caused by an error in the workspace layout. Open the recovered project file and immediately change your workspace to default. Save as a new file.

Issue: You receive the following error when attempting to launch File >> Import…>> EPSON Perfection 4180..

“Could not complete the Import command because of a problem with the acquisition module interface.”

This problem seemed to occur after I attempted to fire the Import.. command from Photoshop when the scanner wasn’t on. Neither rebooting the computer nor rebooting the scanner fixed the problem.

Solved by running the scanner in stand alone mode using Scan and Save. This switched the scanner interface to Full Auto. It then worked and I was able to reset to professional mode. Also added additional drive to scratch disks while trying to resolve this issue.